Privacy Policy | Civil Discourse Labs

Effective Date: April 26, 2026

I. Introduction

This Privacy Policy describes how Civil Discourse Labs LLC ("Company," "we," "us," or "our") collects, uses, and discloses information about you when you access or use our software-as-a-service platform, including any associated mobile applications, websites, and services (collectively, the "Services").

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our policies and practices, you should not use our Services.

II. Information We Collect

We collect information about you in a few different ways, depending on how you interact with the Services:

Personal Information

"Personal Information" is information that identifies, relates to, describes, or can be reasonably linked to a particular individual. We may collect the following categories of Personal Information:

Contact Information: Name, email address, postal address, phone number
Account Information: Username, password, account preferences
Billing Information: Payment card details, billing address, payment history
Professional Information: Job title, company name, industry
User Content: Information you provide when using our Services, such as documents, files, and communications

Usage Information

We automatically collect certain information about your device and how you interact with our Services, including:

Device Information: IP address, device type, operating system, browser type, mobile network information, device identifiers
Log Information: Access times, pages viewed, features used, crashes and system activity
Location Information: General location derived from IP address
Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar technologies

Mobile Device Permissions

When you use our mobile application, we may request access to certain features on your device. You can manage these permissions through your device settings at any time. These permissions include:

Camera: We may request access to your device's camera to allow you to capture photos or videos for use within the Services, such as uploading profile images or submitting visual content for analysis.
Microphone: We may request access to your device's microphone to enable audio recording features within the Services, such as voice-based input or audio content submission for analysis.
Photo Library: We may request access to your device's photo library to allow you to select and upload existing photos or media for use within the Services.

These permissions are only used when you actively engage with features that require them. We do not access your camera, microphone, or photo library in the background or for any purpose other than those described above. You may revoke these permissions at any time through your device's settings, though doing so may limit certain functionality of the Services.

Information Collected Through AI Technologies

Our Services incorporate artificial intelligence technologies that may process various types of data to provide insights, recommendations, and automated functionalities. This may include:

Input Data: Information you actively provide to our AI systems
Generated Data: Outputs, recommendations, or predictions created by our AI systems
Training Data: Anonymized and aggregated data used to train and improve our AI models

Information We Collect from Other Sources

We may receive information from third-party data providers that aggregate publicly available information.

III. How We Collect Information

Direct Collection

Information you provide to us when:

Creating an account or registering for our Services
Filling out forms or surveys
Uploading content or data to our Services
Communicating with us or other users through our Services
Subscribing to newsletters or marketing communications
Granting device permissions (camera, microphone, photo library) within our mobile application

Automated Collection

Information collected automatically when you use our Services through:

Cookies and similar tracking technologies
Server logs and analytics tools
AI processing and analysis

Third-Party Sources

Information we may receive from third parties, such as:

Business partners and service providers
Data analytics providers
Social media platforms (if you connect your account)
Public databases and publicly available sources

IV. How We Use Your Information

We may collect and combine information about your use of our mobile applications, browser extensions, and websites in order to provide a unified and personalized experience. We use the information we collect for various purposes, including:

Providing and Improving Our Services

To operate, maintain, and provide the features and functionality of our Services
To improve, personalize, and expand our Services
To develop new products, services, features, and functionality
To process transactions and manage your account
To respond to your inquiries, comments, feedback, or questions

AI-Powered Features and Functionality

To power AI-driven features and capabilities within our Services
To generate insights, recommendations, and automated responses
To train and improve our AI models and algorithms
To personalize your experience based on your usage patterns and preferences

Communications

To communicate with you about your account or use of our Services
To respond to your inquiries and provide customer support
To send you technical notices, updates, security alerts, and administrative messages
To send you marketing communications about our products, services, and promotions (subject to your consent where required by law)

Research and Analytics

To better understand how users access and use our Services
To evaluate and improve our Services and user experience
To develop new products, features, or services
To generate aggregated, non-identifying analytics and statistics

Security and Protection

To detect, investigate, and prevent fraudulent transactions and other illegal activities
To protect the rights, property, and safety of our users, the Company, and others
To enforce our Terms of Service and other agreements
To comply with legal obligations

V. How We Share Your Information

We may share your information in the following circumstances:

Service Providers

We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as:

Cloud hosting and infrastructure providers
Payment processors
Customer support services
Analytics providers
Marketing service providers
Artificial intelligence and machine learning service providers

These service providers are authorized to use your information only as necessary to provide services to us and are required to maintain the confidentiality and security of your information.

Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred or disclosed as part of that transaction. We will notify you of any change in ownership or uses of your information.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

Protection of Rights

We may disclose your information when we believe in good faith that disclosure is necessary to:

Protect our rights, property, or safety
Protect the rights, property, or safety of our users or others
Investigate fraud, security, or technical issues
Respond to an emergency

With Your Consent

We may share your information with third parties when you have given us your consent to do so.

VI. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

The length of time we have an ongoing relationship with you
Whether there is a legal obligation to which we are subject
Whether retention is advisable in light of our legal position (e.g., statutes of limitations, litigation, or regulatory investigations)

When we no longer need to use your information, we will take steps to securely delete or anonymize it. We may deactivate or delete accounts that remain inactive for six (6) consecutive months. Where reasonably practicable, we will provide notice prior to deletion and an opportunity to reactivate the account.

VII. Data Security

We implement reasonable technical, administrative, and physical safeguards designed to protect your information from unauthorized access, use, or disclosure. However, no security system is impenetrable, and we cannot guarantee the security of your information.

You are responsible for maintaining the secrecy of your unique password and account information and for controlling access to your account.

VIII. Your Privacy Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access and Correction

You may access, update, or correct your account information at any time by logging into your account or contacting us.

Data Portability

In some jurisdictions, you may have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.

Deletion

You may request deletion of your personal information, subject to certain exceptions provided by law.

Objection and Restriction

You may object to or request restriction of the processing of your personal information under certain circumstances.

Opt-Out of Marketing Communications

You may opt out of receiving marketing communications from us by following the unsubscribe instructions included in our marketing communications or by contacting us.

Do Not Track

Some browsers have a "Do Not Track" feature that signals to websites that you do not want to have your online activities tracked. Our Services do not currently respond to "Do Not Track" signals.

Cookies and Similar Technologies

Most web browsers are set to accept cookies by default. You can usually set your browser to remove or reject cookies, but this may affect the availability and functionality of our Services.

AI Processing

You may have certain rights regarding automated decision-making and AI processing of your data. Please contact us to exercise these rights.

IX. International Data Transfers

We are based in the United States, and the information we collect is governed by U.S. law. If you are accessing our Services from outside the U.S., please be aware that your information may be transferred to, stored, and processed in the U.S. and other countries where our servers and service providers are located.

By using our Services, you consent to the transfer of your information to the United States and other countries which may have different data protection rules than those of your country.

We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy when transferred internationally.

X. Children's Privacy

Our Services are not directed to children under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will delete such information from our systems.

XI. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email (if you have provided an email address) or by posting a notice on our website prior to the change becoming effective. We encourage you to review this Privacy Policy periodically for the latest information on our privacy practices. The date at the top of this Privacy Policy indicates when it was last updated.

XII. Specific Privacy Provisions for AI Technology

AI Data Processing

Our AI systems may process various types of data to provide insights, recommendations, and automated functionalities. This processing may involve:

Analysis of user inputs and interactions
Pattern recognition and prediction
Natural language processing and generation
Machine learning and algorithmic decision-making

AI Training and Model Improvement

We may use aggregated and anonymized data to train, improve, and develop our AI systems. This process helps enhance the accuracy, effectiveness, and capabilities of our Services. We implement reasonable technical and organizational measures designed to reduce the likelihood that such data can be attributed to specific users.

Transparency in AI Processing

We strive to be transparent about how our AI systems process your data. When our Services use AI to make significant decisions that affect you, we will:

Inform you that AI processing is being used
Explain the logic involved in the decision-making process, where possible
Provide meaningful information about the significance and potential consequences of such processing

Human Oversight of AI Systems

We maintain appropriate human oversight of our AI systems to ensure they operate as intended and in compliance with our ethical standards and legal obligations. This includes:

Regular review and testing of AI outputs and decisions
Monitoring for potential biases or unintended consequences
Implementing safeguards to prevent harmful or discriminatory outcomes

XIII. California Privacy Rights

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

Right to Know

You have the right to request information about the personal information we have collected about you, including:

Categories of personal information collected
Categories of sources from which personal information is collected
Business or commercial purpose for collecting personal information
Categories of third parties with whom we share personal information
Specific pieces of personal information we have collected about you

Right to Delete

You have the right to request deletion of personal information we have collected from you, subject to certain exceptions.

Right to Opt-Out of Sale or Sharing

You have the right to opt out of the sale or sharing of your personal information as defined under applicable law. We do not currently sell or share personal information for cross-context behavioral advertising purposes.

Right to Limit Use of Sensitive Personal Information

You have the right to limit the use and disclosure of sensitive personal information for certain purposes.

Right to Non-Discrimination

You have the right not to be discriminated against for exercising your CCPA/CPRA rights. To exercise your California privacy rights, please contact us using the information provided in the "Contact Us" section below.

XIV. European Privacy Rights

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have certain rights under the General Data Protection Regulation (GDPR) and similar laws:

Legal Basis for Processing

We process your personal information based on one or more of the following legal bases:

Your consent
Performance of a contract with you
Compliance with a legal obligation
Protection of vital interests
Performance of a task carried out in the public interest
Our legitimate interests, provided they do not override your fundamental rights and freedoms

Data Subject Rights

You have the right to:

Access your personal information
Rectify inaccurate personal information
Erase your personal information in certain circumstances
Restrict or object to our processing of your personal information
Data portability in certain circumstances
Withdraw consent at any time (where processing is based on consent)
Lodge a complaint with a supervisory authority

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

XV. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Civil Discourse Labs LLC
[email protected]

We will respond to your request within a reasonable timeframe and in accordance with applicable data protection laws.